Chapter 21 - THE ATHLETIC CLUB WITHOUT LUCINDA

The club did not become perfect.
Another roof leaked.
A pool heater failed.
A tennis-court resurfacing project went over budget.
This mattered.
Removing Lucinda did not magically make management competent.
What changed was structure.
Facilities risks categorized.
Closure authority clear.
Independent safety review for unresolved hazards.
Event inconvenience no longer allowed to silently override maintenance recommendations.
Could managers still make bad calls?
Yes.
But bad calls left tracks and routes for challenge.
May you like
Boring systems.
My favorite kind by then.